The Impact of Leadership on the Quality Management Systems
نویسنده
چکیده
ABSRACT The article is dealing with a role of leadership in quality management systems. Managers of small and medium enterprises with difficulty interpret the impact of leadership on employee involvement. It ultimately affects the conformity of their products or services. The research was conducted in 10 Polish small and medium enterprises. The study analyzed aspects, such as: management styles, degree of employees involvement, level of their job satisfaction and frequency of the internal nonconformities or the customer complaints caused by the human error. The end results of the study are the characteristics of leaders and their behaviours indicating the success of quality management systems.
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